Questions to Ask Before Hiring a Long-Distance Moving Company

Hiring a long-distance moving company is a big decision. You’re not just trusting someone to move your furniture, you’re trusting them with your home, memories, and peace of mind. With so many companies out there, knowing the right questions to ask can help you avoid costly mistakes and choose a mover that fits your needs.

Before you sign a contract, take the time to ask these essential questions.

1. Are You Licensed and Insured?

The first question you should always ask is whether the company is properly licensed and insured. For long-distance moves, look for a U.S. Department of Transportation (USDOT) number. This ensures they’re registered and authorized to handle interstate moves. Insurance coverage also protects you in case of accidents or damage.

2. What Services Are Included in the Quote?

Not all moving quotes are created equal. Some companies may offer a low estimate but tack on extra charges later. Ask what’s included in the base price—does it cover packing, loading, transportation, and unloading? Are fuel charges or tolls added on later? Understanding what you’re paying for helps you avoid surprises.

3. How Do You Handle Specialty Items?

If you have delicate or valuable items like antiques, a piano, or artwork, ask how the company handles these. Do they offer custom crating or padding? Are their movers trained to manage high-value items? A good company will have a plan for transporting anything out of the ordinary.

4. What Kind of Packing Materials Do You Use?

The quality of packing materials can make a big difference, especially over long distances. Ask if the company uses sturdy boxes, furniture padding, and stretch wrap. If they’re cutting corners on materials, that could be a red flag.

5. Can You Provide References or Reviews?

Reputable moving companies should be happy to provide customer references or direct you to verified reviews. Look for consistent feedback on timeliness, care with belongings, and professionalism. You can also check their rating with the Better Business Bureau or read reviews on third-party platforms.

6. What’s Your Claims Process for Damaged or Lost Items?

Even with the best movers, accidents can happen. Ask what happens if something goes missing or gets damaged. Is there a formal claims process? How long does it take to resolve issues? Clear policies give you added peace of mind.

7. Do You Require a Deposit?

Some moving companies ask for a deposit to hold your reservation, while others do not. If a company demands a large deposit or only accepts cash, proceed with caution. Ask about their payment terms and make sure everything is documented in your agreement.

8. Will My Belongings Be Transferred to Another Truck?

Sometimes long-distance movers will transfer your items to different trucks along the route, especially if you’re sharing space with other customers. While this may be cost-effective, it also increases the risk of damage or loss. Make sure you understand their process and how they track your belongings.

9. What’s the Estimated Delivery Window?

With long-distance moves, exact delivery dates can be tricky, but you should still ask for a delivery window. Find out how they keep you updated during transit and what happens if delays occur. Good communication makes the whole process smoother.

10. What Sets You Apart from Other Long Distance Movers?

Finally, ask what makes them different. Whether it’s years of experience, award-winning service, or additional support like storage or unpacking, the right moving company will be happy to explain what they do best.

Make the Right Choice for a Stress-Free Move

Asking these questions helps you find a mover you can trust and ensures that your long-distance move stays on track. Reliable Long Distance Movers will answer openly, provide clear terms, and put your needs first from the moment you call. Take the time to do your research, and your move will feel less like a hassle and more like the fresh start it should be